Remote Technical Support (RTS) facilitates direct connection to your AVA station, allowing one to one interactive assistance often providing much quicker and accurate troubleshooting.
AVA currently uses two options for RTS, AnyDesk and TeamViewer. Follow the steps below to set up a remote connection and to log a remote technical support ticket:
Step One
Download & Install A Remote Connection Application
- Click the AnyDesk icon above to download the install dmg file. Double click the dmg file and follow the onscreen instructions to install.
- Launch AnyDesk and navigate to the AnyDesk menu in the top left of the screen. Choose ‘Preferences’ and tick the ‘Show AnyDesk ID instead of alias’ tick box. Close the preference window.
- AnyDesk will display a 9 figure address to the top right.
- Fill in the request form at the bottom of this page, entering your 9 figure address into the ‘Address/ID’ field. Click ‘Submit’ to send the request.
- Once your request is submitted, you will be connected with and/or contacted by an AVA CAD CAM Technical Support representative as soon as possible.
- Note – Do not quit the remote connection application after submitting a ticket as the address and/or passwords maybe invalid
- Click the Teamviewer icon above to download the install dmg file. Double click the dmg file and follow the onscreen instructions to install.
- Launch Teamviewer and you will see a 9 figure ID and random password.
- Fill in all required fields in the request form at the bottom of this page. Upon entering details for Teamviewer:
- Paste or Enter your 9 figure ID into the Address/ID field. Just enter the numbers, ignore any dashes.
- Please copy and paste the random password from the Teamviewer window into the Password field. This field only shows as uppercase letters.
- Click ‘Submit’ to send the request.
- Once your request is submitted, you will be connected with and/or contacted by an AVA CAD CAM Technical Support representative as soon as possible.
- Note – Do not quit the remote connection application after submitting a ticket as the address and/or passwords maybe invalid
Step Two
Log A Remote Technical Support Ticket
Step Three
Sit tight, a member of our support team will connect with you
