AVA’s friendly multilingual team of industry specialists are available to help you by telephone between 06:00 and 24:00 (UK).

Ongoing support for AVA customers lies at the very heart of our mission as a company. The reason that the AVA motto is ‘Partners for all time’ is that we believe that we would not be able to add lasting value to our customers’ businesses if we were simply ‘a software company’. Software companies derive revenue primarily from making and selling products in much the same way, for example, as a manufacturer of cars. On this business model, any training or support provided is typically seen as a ‘cost of sale’ and, as such, although sometimes unavoidable, will always be minimised.

As a technology service provider, AVA’s business model is very different. Yes, we have a range of outstanding software products, developed over more than 30 years of partnership with our customers, but when we deliver software to new AVA customers for the first time, that‘s only a small part of what our customers have purchased. More than 70% of AVA’s cost base is the extremely experienced team which delivers training and support to customers all over the world. The software is constantly changing and evolving, partly in response to customer requests and partly in order to take advantage of developments in the surrounding technology (macOS®, faster processors, better quality monitors and digital printers, evolution of the internet etc ) and this means that even the most experienced AVA operators can always benefit from occasional help, support, or top up training in order to get the very best out of their software. Perhaps that is why the vast majority of AVA customers remain with us for many years.

Get In Touch

Email Us

Technical Support: support@avacadcam.com

Sales: sales@avacadcam.com

Training: training@avacadcam.com

AVA Development Plans: dp@avacadcam.com

Education: education@avacadcam.com


UK: +44 (0) 1625 506 800
Belgium: 0800 2 1182
Canada: 800 883 4555
Denmark: 80 240 850
France: 0800 678 059
Germany: 0800 181 3335
Italy: 800 096 067
Netherlands: 0800 023 0866
Portugal: 800 20 4112
Spain: 900 314 105
Switzerland: 0800 836 724
UK: 0800 068 0850
USA: 800 883 4555

Remote Technical Support

QQ: 1952185463
Skype: avasupport


We use different types of cookies to optimise your experience on our website. To find out more view our Privacy Policy.