Remote Technical Support (RTS) facilitates direct connection to your AVA station, allowing one to one interactive assistance often providing much quicker and accurate trouble shooting.

AVA currently uses two options for RTS, join.me and TeamViewer, please see further instructions below.


Click here for join.me installation and ticket logging details

Click the link above and follow the instructions.

Should you require any assistance with the join.me installation do not hesitate to call AVA Technical Support on your usual toll free number or email support@avacadcam.com.

IMPORTANT NOTE: Join.me requires Mac OS 10.6.8 or above and Adobe Flash Player. Click here to install Adobe Flash Player.


Click here to download and install TeamViewer

1. Install the application from the link above, following the on line instructions.

2. After installing, TeamViewer will launch, your ID number and Password will be shown.

3. For AVA Support to be able to connect, you must either phone us and read out your ID and password or e-mail these details to support@avacadcam.com 

IMPORTANT NOTE: TeamViewer v10 is required for connection. Please use the link above to download and install. Please do not download direct from the TeamViewer website due to version variations.

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