AVA

Remote Technical Support (RTS) facilitates direct connection to your AVA station, allowing one to one interactive assistance often providing much quicker and accurate trouble shooting.

AVA currently uses two options for RTS, AnyDesk and TeamViewer. To set up remote connection your work station and to log a remote technical support ticket, follow steps below:


1. Download & Install A Remote Connection Application


AnyDesk-Logo-large

1. Click the AnyDesk icon above to download the install dmg file. Double click the dmg file and follow the onscreen instructions to install.

2. Launch AnyDesk and navigate to the AnyDesk menu in the top left of the screen. Choose ‘Preferences’ and tick the ‘Show AnyDesk ID instead of alias’ tick box. Close the preference window.

3. AnyDesk will display a 9 figure address to the top right.

4. Fill in the request form at the bottom of this page, entering your 9 figure address into the ‘Address/ID’ field. Click ‘Submit’ to send the request.

Once your request is submitted, you will be connected with and/or contacted by an AVA CADCAM Technical Support representative as soon as possible.

NB. Do not quit the remote connection application after submitting a ticket as the address and/or passwords maybe invalid


teamviewer-logo

1. Click the Teamviewer icon above to download the install dmg file. Double click the dmg file and follow the onscreen instructions to install.

2. Launch Teamviewer and you will see a 9 figure ID and random password.

3. Fill in all required fields in the request form at the bottom of this page. Upon entering details for Teamviewer:

• Paste or Enter your 9 figure ID into the ‘Address/ID’ field. Just enter the numbers, ignore any dashes.

• Please copy and paste the random password from the Teamviewer window into the ‘Password’ field. This field only shows as uppercase letters. Copy and pasting the password ensure that we receive any mixed cases within the password.

4. Click ‘Submit’ to send the request.

Once your request is submitted, you will be connected with and/or contacted by an AVA CADCAM Technical Support representative as soon as possible.

NB. Do not quit the remote connection application after submitting a ticket as the address and/or passwords maybe invalid


2. Log a Remote Technical Support Ticket


Name (required)

Company (required)

Email (required)

AnyDesk Teamviewer 

Address / ID (required - Dashes can be ignored)

Password (Teamviewer only)

Message / Details (required)

Once your request is submitted, you will be connected with and contacted by an AVA CADCAM Technical Support representative as soon as possible.

© 2017 AVA CAD/CAM